Terms & Conditions

1. Quotations

A quotation not accepted within thirty (30) days is subject to review. All prices are based on material costs at the time of quotation. Any price increases from our suppliers may be passed on, and we will provide written notice before any increase takes effect.

Online orders placed via the website are quoted live based on current prices in our system at the time of checkout.

2. Orders

Orders placed through the website constitute a legally binding agreement once payment has been processed and order confirmation has been emailed to you. Orders placed by purchase order or quote acceptance must be supported by an official company purchase order; once accepted by us, orders cannot be cancelled except on terms that compensate Etchly for any loss incurred in reliance on that order.

3. Minimum charge

Etchly will not proceed or manufacture any order under our minimum order charge of $60.00 + GST. All orders under that amount will be charged at $60.00 + GST plus an $18.00 + GST setup fee and shipping (shipping is not included unless stated on the official quote or order).

4. Experimental work / prototypes

Experimental or prototype work performed at a customer's request will be charged at our current rates and may not be used until Etchly has been reimbursed in full for the amount billed. In some cases we may refund prototype fees if the prototype leads to a full volume order.

5. Creative work and intellectual property

Sketches, copy, mock-ups, and any preparatory work created and supplied by Etchly remain our exclusive property. No use shall be made of them, nor any ideas obtained from them, except upon compensation as determined by Etchly and not expressly identified and included in the selling price.

By submitting artwork, text, logos, or designs to us, you confirm that you own or have the right to reproduce that material, and you grant us a non-exclusive licence to use it for the sole purpose of fulfilling your order. See clause 19 (Indemnification).

6. Condition of supplied copy / artwork

If on receipt of original copy or artwork it becomes evident that the condition differs from what was originally described and quoted, the original quotation is rendered void and a new quotation will be issued.

7. Preparatory materials

Working mechanical artwork, type, negatives, plates, prototypes, samples, and other items supplied by Etchly remain our exclusive property unless otherwise agreed in writing or until payment has been made in full for the goods.

8. Alterations

Alterations represent work performed in addition to the original specifications. Such additional work will be charged at our current rates and supported with documentation upon request.

9. Samples and proofs

Samples and proofs are submitted with the original copy. Corrections must be made on the “master set” returned signed by the customer as “O.K.” or “O.K. with corrections”. If revised proofs are desired, the request must be made when proofs are returned.

Etchly cannot be held responsible for errors under any of the following conditions:

• The work was engraved or printed per the customer's signed approval;
• Changes were communicated verbally only;
• The customer did not order proofs;
• The customer failed to return proofs with indication of changes;
• The customer instructed Etchly to proceed without submission of proofs.

10. Online artwork approval

For online orders submitted via the Etchly designer, the artwork shown in the designer at the moment of order submission constitutes your proof. By placing the order you approve that artwork for production. Please review your design carefully before submitting.

For complex orders or orders we have manually quoted, a proof email or PDF will be sent to you for sign-off before production begins. Approving a proof locks the artwork.

11. Colour proofing

Because of differences in equipment, processing, proofing substrates, paper, inks, pigments, and screen calibration between proofing and production printing operations, a reasonable variation in colour between colour proofs (including on-screen previews) and the completed job constitutes acceptable delivery.

12. Over runs and under runs

Over runs and under runs not exceeding 2% of quantities ordered, or such other percentage as may be agreed in writing, constitute acceptable delivery. Etchly will only bill for actual quantity delivered within this tolerance. If exact quantities are required, the percentage tolerance must be doubled and a written agreement made.

13. Customer's property

Etchly will maintain reasonable insurance on customer property in our possession (fire, vandalism, sprinkler leakage etc.). Our liability for such property is limited to the amount recoverable under such insurance. Property of extraordinary value should be insured by the customer through mutual agreement.

14. Delivery

Unless otherwise specified, the price quoted is for a single shipment. Proposals are based on continuous and uninterrupted delivery of the complete order unless specifications state otherwise.

Special priority pickup or delivery service is available at our current rates. Materials delivered by you or your suppliers are verified by the carrier ticket as to cartons or packages only — quantities indicated on those tickets cannot be verified by us, and we cannot accept liability for shortages based on supplier tickets.

Title for finished work passes to you upon delivery to the carrier at the shipping point or upon mailing of invoices for finished work, whichever occurs first. Risk of loss in transit transfers to you upon delivery to the carrier (subject to your transit insurance election).

15. Production schedules and force majeure

Production schedules will be established and adhered to by both parties, provided that neither shall incur liability or penalty for delays due to any cause beyond reasonable control — including but not limited to war, riot, civil disorder, fire, labour disputes, accidents, energy or supply failure, equipment breakdown, delays of suppliers or carriers, action of government or civil authority, pandemic, and acts of God. Where production schedules are not adhered to by the customer, final delivery dates are subject to renegotiation.

Our standard turnaround on most work is three to five working days from artwork approval.

16. Customer-supplied materials

Stock, items, and other customer materials supplied for use in the order shall be manufactured, packed, and delivered to Etchly's specifications. Additional cost due to delays or impaired production caused by specification deficiencies shall be charged to the customer.

17. Claims

Claims for defects, damages, or shortages must be made by the customer in writing or by email within fifteen (15) days of delivery. Failure to make such a claim within the stated period constitutes irrevocable acceptance and an admission that the goods fully comply with the terms, conditions, and specifications.

Damaged-in-transit claims also require photographic evidence and, where transit insurance applies, prompt notification to allow the carrier's claim to be lodged within their window.

18. Liability

Etchly's liability is limited to the stated selling price of any defective goods. In no event shall our liability include special, indirect, or consequential damages, including loss of profits.

As security for payment of any sum due, Etchly has the right, where necessary, to retain possession of and to maintain a lien on all customer property in our possession, including work in process and finished work. The extension of credit, the acceptance of notes, trade acceptance, or guarantee of payment does not affect this security interest and lien.

Nothing in these terms excludes, restricts, or modifies the application of any provision of the Australian Consumer Law that cannot be excluded.

19. Indemnification

You agree to indemnify and hold Etchly harmless from any and all loss, cost, expense, and damages (including court costs and reasonable legal fees) on account of claims, demands, actions, and proceedings against Etchly arising from allegations that the printing, engraving, or signage we produce on your behalf:

• violates any copyright or proprietary right of any person;
• contains matter that is libellous, obscene, scandalous, or invades any person's right to privacy or other personal rights;

...except to the extent that Etchly contributed to the matter. You agree, at your own expense, to promptly defend and continue the defence of any such claim, demand, action, or proceeding, provided that Etchly promptly notifies you of it and gives you reasonable time to undertake the defence.

20. Payment terms

For online orders, payment is due in full at checkout. We accept Visa, Mastercard, and PayPal. Orders are not produced until payment has cleared.

For trade or account customers, invoices are due 30 days from the date of invoice. Past-due invoices over 90 days may be subject to a service charge of 1.5% per month on the outstanding balance. The late charge is not intended as an alternative to payment when due.

21. Privacy

Use of the website is also governed by our Privacy Policy, which forms part of these terms.

22. Website use

You agree to use etchly.com.au only for lawful purposes. You must not:

• Attempt to gain unauthorised access to any part of the site or to other users' accounts
• Upload artwork or content that infringes anyone's intellectual property rights, is unlawful, defamatory, obscene, or harmful
• Attempt to disrupt the operation of the site, including denial-of-service attacks or attempts to inject malicious code
• Use any automated system to scrape, copy, or harvest content from the site beyond what's needed for normal use

We reserve the right to suspend or terminate accounts that violate these conditions.

23. Governing law

These terms are governed by the laws of the State of Victoria, Australia, and the laws of the Commonwealth of Australia where applicable. Any dispute arising out of or in connection with these terms or your use of etchly.com.au shall be submitted to the exclusive jurisdiction of the courts of Victoria, Australia.

24. Contact

Inscribe Australia Pty Ltd trading as Etchly
27 Northgate Drive, Thomastown VIC 3074, Australia
Email: info@etchly.com.au
Phone: (03) 9465 7631